The WSJ ran a story today on LoudounExtra.com, a local news website owned by The Washington Post Company covering Loudoun County, Virginia and its 270,000 residents. The site offers hyper-local news, events, and commentary and employs a great deal of new media (blogs, feeds, video, etc.). In fact, it’s exactly what you would expect to be a huge success, but apparently traffic has been abysmal. Russell Adam’s story attempts to dissect the problems.
However, the problem isn’t the people who built the site, or their knowledge of the community. The problem is simple. You can’t just build a site and hope people come. Sure that works sometimes, but that can’t be your marketing plan. LoudonExtra.com is a great site and I think a few marketing ideas might get it going.
1. Do a better job pulling people at real-world events to the site and people on the site to real-world events. You have to be in the community creating buzz, handing out t-shirts (think more like a radio station).
2. Turn your staff writers into personalities. Make sure they blog, quickly return comments from readers, and make themselves visible at local events (think Anderson Cooper/CNN). And post prominent pictures of them on the site. And while you’re at it, do the same thing for local bloggers.
3. Build a little more community into the site so that readers can talk to each other and build databases of information that are valuable to everyone else (comments on local services, local politics, fun for kids). Then run a promotion targeted solely to getting lots of people registered, reading the site, and commenting. American Airlines is currently running a Beijing promotion designed to create community. You can enter to win a free trip if you register on their site and post a travel tip (and every post is an additional contest entry). Good idea.
4. Set up a loyalty program where visitors can earn points towards small gifts (tickets to shows, free restaurant meals, etc.) if they bring others to the site, comment on blogs, or post tips. Make it a little more fun and interactive on the site.
5. Add more video and more pictures. Let people upload their videos and pictures of local events. Let them vote about what they think is the most important or interesting news or pictures.
6. Make it about the PEOPLE not just the events. Hyper-local actually means hyper-personal. Everyone in the community wants to see their name, picture, event or company highlighted. Make it so that people come to the site just to see if they made it in the news because they attended the event or blogged about it or sent in a video clip!
Posted by Denise | 1 Comment | Leave a Comment »
Posted in: News and views, social media